Sending an email

To send an email, click on the New email link on the left.

 

In the To, Cc and Bcc fields you can enter email addresses in different formats:

Joe@null.com

Joe Bloke <joe@null.com>

 

Tip: If you want to send an email to a colleague that has a DeskNow account in your system you can simply input his/her username: joe

 

You can also pick contacts from the address book, by clicking the To, Cc or Bcc button.

If you do so, a new window pops up, with a list of your Contacts. Navigate through your contacts as in a normal folder, and check the To, Cc, Bcc boxes next to the names of the people that you want to send the email to.

 

You can also select an entire folder of contacts. In this case, all contacts contained in that folder and its subfolders will receive the email (if they have an email address). For more information, see Mailing Lists.

 

You can input multiple addresses, and separate them with a comma (,) or semi-colon (;).

 

When you start typing an address or name in the field, DeskNow will search through your contacts and show you a list of contacts whose name or address start with the letters that you have typed.

 

All the emails that you send are saved in the 'sent' mail folder.

 

See also Sending mail attachments and Using a mail signature