Note: this feature requires a commercial DeskNow license. It is available in DeskNow Lite only for a trial period - more information
DeskNow lets you create mailing lists to easily send mails to groups of people. Ex. all your customers, all the DeskNow users, all your friends, etc.
There are two type of mailing lists in DeskNow.
These lists can only be defined by the administrator of the domain. These lists map an email address (like list_1@domain.com) to a group of email addresses (they can be users of DeskNow, or external users).
The administrator can decide who is allowed to send emails to these mailing lists. When an authorized sender sends an email to the list's address, the email is delivered to all the members of the list, be them inside or outside DeskNow.
To define list members and permissions, click on Administration / Mailing lists.
Personal mailing lists are integrated in your Contacts. This means that they can be shared with other users.
To create a personal mailing list, simply create a contact folder and insert in it the contacts that are going to be part of the list. Make sure that at least the email address of the contact is specified.
When you want to send an email to all the contacts in the list, simply use the Pick button and select the To, Cc or Bcc box corresponding to the contact folder.
You can also type directly the name of the list, surrounded by brackets. For instance, if your contacts folder is Contacts / Customers, simply type [Customers] in the To field of your email to send the email to all the customers. (you can alternatively type it in the Cc or Bcc fields). If the folder is in Contacts / Lists / Friends, type [Lists/Friends].
Since they are normal contact folders, personal mailing lists can be shared with other users.