Using the integrated messenger

By default, when you login the integrated messenger is automatically started.

You will notice in the DeskNow menu a button that reads "Loading...", "Connecting...", and finally "Messenger".

Click on that button to open the messenger.

If the messenger is connected, you will see a list of all the users that are online at the moment. You can start chatting with them straight away!

Note the icon that appears next to each user's name. It indicates the status of the user.

These are the possible status icons for an user:

available

away

extended away (away for a longer time)

do not disturb

To start a chat with an user: simply double-click on his/her name. You can have multiple chats open at the same time. Note: if you are connecting through a corporate firewall, your chat could be less responsive than usual. Ask your Administrator for details.

Following is a description of the icon buttons:

change your status / disconnect the messenger

start or join a conference. A conference is a chat involving more than two people. Every person can see everyone else's message. You can setup multiple conferences on Messenger, each one is identified by a unique name. For instance you can have a conference called meeting1, another conference called freechat, etc.

refresh the list of users. The list is usually refreshed automatically, but you may need to use this button to see new users that have been created in DeskNow after you logged in.

opens the Options dialog. Here you can set options like disabling the alert when users come online, and disabling the closing of the buddylist when you start chatting with a user.

show / hide off-line users

 indicates a secure (encrypted) connection. DeskNow uses strong encryption to protect your communications.

Important: when you chat with someone and you want the chat to be secure, BOTH participants must have a secure connection.

To establish a secure connection, you must login into DeskNow using a secure (https://) address.

indicates a non-secure (non encrypted) connection. This is usually faster.