One of the most useful features of DeskNow is the ability to share information with other users. "Information" can be documents, contacts, calendars or message boards.
Sharing is much more powerful than using simple emails:
there is always one and only version of the information (be it a document or an address book), the most up to date. There is no risk of having different people looking at or working on an older version
if some new user becomes part of the team, he can immediately access all the relevant information, without having to spend time collecting documents from other users
there is no risk to forgetting to send a copy of the information to someone, keeping him/her 'out of the loop'
Using DeskNow, the procedure to share information is the same, whether it is files or contacts, calendars or message boards. This simplifies the use and makes the interface more consistent.
When you share an object, you define what operations other users are allowed to perform on that object. You may want to give read access (i.e. the permission to read) to all users, but write access only to some, and so on.