Searching emails

Note: this feature requires a commercial DeskNow license. It is available in DeskNow Lite only for a trial period - more information

You can search for emails that were sent by a particular person, that were sent to a particular person, that contain particular words in the subject or body, or that were sent at a particular date, or even a combination of these conditions.

To search emails, click on the Search link under the Mail section in the menu.

Enter the text that you are searching for in one or more of the following fields:

• From

• To/Cc/Bcc

• Subject

• Text

For each of these fields you can choose different match types:

• any of these words: if you entered multiple words in the field, the search will return all the emails that contain at least one of the words in the corresponding field

• all these words: if you entered multiple words in the field, the search will return all the emails that contain all the words in the corresponding field (non necessarily in that order, or contiguously)

• this exact phrase: the search will return all the emails that contain the exact phrase (even multiple words) in the corresponding field

• this exact phrase in the beginning: as the previous one, but only if the phrase is at the beginning of the field

You can also specify a that you want to search for emails whose date is before and/or after a certain date, in the Date section. If you leave the option box as None, the condition will not be matched; otherwise, select This date and specify the date.

Finally, you can select which folders you want to search in. By default all the 'incoming' folders are selected.

You can invert the folder selection by clicking on the icon.

• If you enter multiple conditions (ex: some text in the From and Subject fields, and a Before date), ALL the conditions specified must match for the email to appear in the search results.

• All searches are case insensitive