Reading messages

To read topics in a message board, simply click on the subject of the topic in the message board listing.

 

When viewing a topic, you are shown all the messages posted in that topic. Fo every message, you're shown the most relevant message information (Sender, subject), the text of the message and, if present, the attachments.

 

By default, DeskNow shows you the messages in the preview pane (the lower half of the window, under the folder listing).

You can also read the messages in full screen. See Full screen and split views for more information.

 

Messages that have an attachment show the icon. If you click on the icon, you are brought to the bottom of the text, where the attachments are listed.

 

Here you can:

 

Click on the appropriate link for the operation.

 

To reply to a message (thus adding a new message to the topic), click on the Reply link. The reply will be posted in the same message board and topic. To create a new topic, click on New topic.

 

If you have the appropriate permissions, you can also delete the message.