Your personal details inform other people about you.
Your personal details are used by DeskNow in different ways:
your personal details are published in the User directory (if enabled by the Administrator)
the name and email address that you set in your personal details will be used in the From field of the emails that you send
your name is always displayed at the top of the DeskNow menu
You can also send your personal details as an attachment, using the vCard format.
To edit your personal details:
in the Home page, click on change in the line about your screen name
or click on Preferences in the DeskNow menu, click on General and click on the Change button in the Personal details field