Note: this feature requires a commercial SyncML connector license, in addition to the normal DeskNow license. It is available in DeskNow Lite only for a trial period - more information
The SyncML Outlook connector is an Outlook plugin that lets you create, access, modify and share appointments, tasks and contacts using Microsoft Outlook.
This enables you to keep using the familiar Outlook interface with all the groupware benefits of DeskNow (ex. accessing shared calendars, company contact lists, etc).
The SyncML Outlook connector uses the open standard SyncML protocol, which means that it can use SSL encryption for maximum security, and can work across proxies and firewalls.
Since data is constantly synchronized between your Outlook and your DeskNow server, you can access it even when you are not connected (ex. out of the office, on a plane, etc.).
Calendar and My calendar
DeskNow makes more use of multiple calendars (for work, personal, projects, etc.). The 'Calendar' link in DeskNow shows events from all the calendars defined in your account. In Outlook, the 'Calendar' link shows your personal calendar.
In DeskNow your personal calendar is called 'My calendar'. The Outlook connector automatically maps appointments in 'Calendar' in Outlook with 'My calendar' in DeskNow. Todos in 'Tasks' in Outlook are mapped to todos in 'My calendar' in DeskNow.
Read only folders and calendars
In DeskNow you can have read-only access to a calendar or contact folder. Outlook does not make this distinction. If you create/modify/delete a contact/appointment/todo that is in a read-only folder in DeskNow, the change will not be synchronized in the server.