Mail threads

Note: this feature requires a commercial DeskNow license. It is available in DeskNow Lite only for a trial period - more information

 

When viewing an email, you can view all the related emails in the same thread, using the Thread link in the menu. A mail thread includes the original email and all the replies sent by you and the other party from the original email.

 

Mail threads are tracked using a special header that is set in email messages by mail clients, so email threads will not be recognized if a mail client does not set this standard header (most mail clients do).