Installation

Requirements

The DeskNow SyncJe Outlook Connector requires Outlook 2000, 2002, 2003 or XP.

Download

To download the installer for your connector, follow the links at http://www.desknow.com/downloads.html

 

Installation

  1. Make sure that when your Outlook opens, there is only one pst archive open (usually it is "Outlook today - Personal folders"). Close any other, if open.

  2. Close your Outlook if it is currently running

  3. Launch OutlookConnector.exe

  4. Follow the installation instructions, changing the default installation location if you prefer

  5. When the installation is completed, start Outlook

  6. A setup wizard Screen will appear, prompting you to define your connection parameters

  7. Input the web address of your DeskNow server (ex. http://www.mydomain.com/desknow/sync) - you can also use https for SSL encrypted connections. Ask your system administrator if you are unsure on what is the correct address to use. If you need to access your server through a proxy, close the wizard an use the Options.


     

  8. Input your DeskNow username and password:


     

  9. Press the 'Test server' button. If the connection is unsuccessful, check:

    1. the address of your server (make sure to include /desknow/sync)

    2. the username and password

    3. your internet connection

    4. ask your system administrator if you are enabled to access SyncML features (your User class must have the permission)

  10. A window will prompt you to select which calendars and folders to create in Outlook, and which folders to create in DeskNow. The plugin can automatically create missing folders on both sides.
    IMPORTANT: your Outlook 'Calendar' will be synchronized with your 'My calendar' (or its equivalent in your language) calendar in DeskNow.



     

  11. Check that the mappings between the calendars and folders in Outlook and DeskNow are correct.
    Tip:
    you can also decide to sinchronize only some of your calendars/folders

  12. Click on 'Finish' to complete the setup

 

Tip: you can also synchronize your Outlook with multiple DeskNow servers. Click on Tools/Options/SyncJe to configure a new sync server.