DeskNow organizes all your contacts in folders.
The most important folder is simply called Contacts, and is also called the 'root' folder.
You can store your most important contacts here, for fast access.
When you first login to your DeskNow account, there are already some contact folders provided for you:
[User directory] is a special folder. It contains the contacts of all the people in your organization that have a DeskNow account (simply called 'DeskNow users'). This is useful to always have up to date details of all your colleagues. See below for more details
Group contacts is where your company contacts are kept. These could be emergency numbers, providers, customers, etc.
you may find other folders, depending on your Administrator's decisions
You can create other folders as well, either in the root or in one of the subfolders. There is no limit to the amount of contacts and folders that you can create and store.
To open the root folder, simply click on the Contacts link in the DeskNow menu. You will see a listing of the content of the folder (for instance, you should see the Group contacts folder). To view the content of a folder, simply click on its name. You can also access the subfolders of the root folder directly from the menu.
To create a new folder, click on New folder and enter a name for the folder. You will be taken to the new folder, which is initially empty
To navigate to a 'parent' of a folder, use the navigation bar at the top of the page.
To create a link to a folder shared by another user, click on New link.
Some folders can be read-only because they are shared with limited permissions by another user. You can check if a folder is read-only in the line at the bottom of the page.
Finally, all the normal folder operations apply.